The medical practitioners who work from the rooms at Kedron Wavell Medical Centre are a combination of employed GP Registrars and practitioners operating their individual businesses. These practitioners are committed to providing ongoing quality care to their patients. The practitioners believe in taking time to listen and collaborate with you to facilitate and coordinate your healthcare needs. Maintaining your long-term health and well-being is their priority and as part of their registration they are required to participate in ongoing professional education.
The objective of this document is to provide you, our patient, with clear information on how your personal information is collected and used within the practice. Occasionally, we also need to share your personal information to involve others in your healthcare and this policy outlines when, how, and why we share your information.
For enquiries concerning this policy, you can contact our Practice Manager via the below details:
Practice Manager
Phone: 07 3359 2160
Email: manager@kwmc.net.au
When you register as a patient of this practice, you provide consent for the GPs and practice staff to access and use your personal information to facilitate the delivery of healthcare. Access to your personal information is restricted to practice team members who require it for your care. If we ever use your personal information for purposes other than outlined in this document, we will obtain additional consent from you.
It is important to us that as our patient, you understand why we collect and use your personal information.
By acknowledging this Privacy Policy you consent to us collecting, holding, using, retaining and disclosing your personal information in the manner described below.
The practice collects, uses, stores, and shares your personal information primarily to manage your health safely and effectively. This includes providing healthcare services, managing medical records, and ensuring accurate billing and payments. Additionally, we may utilise your information for internal quality and safety improvement processes such as practice audits, accreditation purposes, and staff training to maintain high-quality service standards.
The information we will collect about you includes your:
You can deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
The practice may collect your personal information in several different ways:
In some circumstances, personal information may also be collected from other sources, including:
Various types of images may be collected and used, including:
We will always comply with privacy obligations when collecting personal information from third-party sources. This includes ensuring transparency with patients, obtaining necessary consents, maintaining data accuracy, securing the information, and using it only for specified purposes.
We sometimes share your personal information:
Only people who need to access your personal information will be able to do so. Other than providing medical services or as otherwise described in this policy, the practice will not share personal information with any third party without your consent.
We do not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
The practice will not use your personal information for marketing any goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying the practice in writing.
The practice may use your personal information to improve the quality of the services offered to patients through research, analysis of patient data for quality improvement and for training activities with the practice team.
We may provide de-identified data to other organisations to improve population health outcomes. If we provide this information to other organisations, patients cannot be identified from the information we share, the information is secure and is stored within Australia. You can let reception staff know if you do not want your de-identified information included.
At times, general practices are approached by research teams to recruit eligible patients into specific studies which require access to identifiable information. You may be approached by a member of our practice team to participate in research. Researchers will not approach you directly without your express consent having been provided to the practice. If you provide consent, you would then receive specific information on the research project and how your personal health information will be used, at which point you can decide to participate or not participate in the research project.
Document automation is where systems use existing data to generate electronic documents relating to medical conditions and healthcare.
The practice uses document automation technologies to create documents such as referrals, which are sent to other healthcare providers. These documents contain only your relevant medical information.
These document automation technologies are used through secure medical software, Best Practice Software.
All users of the medical software have their own unique user credentials and password and can only access information that is relevant to their role in the practice team.
The practice complies with the Australian privacy legislation and APPs to protect your information.
All data, both electronic and paper are stored and managed in accordance with the Royal Australian College of General Practitioners Privacy and managing health information guidance.
Some of the doctors working from our rooms use an AI scribe tool to support GPs take notes during their consultations with you. The AI scribe uses an audio recording of your consultation to generate a clinical note for your health record. The AI scribes used in our practice include Medilit, Lyrebird Health, Heidi Health, MBSPro. Please confirm with your GP which platform they are using.
Lyrebird Health
Heidi Health
Medilit
MBSPro
Our practice will only use data from our digital scribe service to provide healthcare to you. Each GP will seek your consent before using an AI scribe during your consultation, and this will be recorded in your notes. Please advise your GP at any time if you do not wish an AI scribe to be used.
Your personal information may be stored at our practice electronically and as paper records. We endeavour to be a paperless practice but encounter paper records, regularly in our processes. Kedron Wavell Medical Centre will take all reasonable steps to protect the security of the personal information we hold.
Our practice stores all personal information securely and we invest in the following forms of security:
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges that patients may request access to their medical records. We require you to put this request in writing via email, post or in person, and our practice will respond within a reasonable time (30 days). Requesting access to your records is free of charge. However, a fee may apply to cover the reasonable costs of retrieving and providing the information, such as Doctor and staff time and printing. The cost will vary depending on the resources required to fulfil the request, and you will be advised of any applicable fee before it is incurred.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to our Practice Manager at manager@kwmc.net.au.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it, in accordance with our resolution procedure. A response can be expected within 30 days.
Contact Details:
Attention: Practice Manager
Address: 232 Gympie Road, Kedron QLD 4031
Email Address: manager@kwmc.net.au
If you do not feel we have resolved your issue you may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
At Kedron Wavell Medical Centre, any personal information you share with us through website, email, and social media, is handled securely and confidentially. This practice uses analytics and cookies.
Our privacy policy is reviewed annually to ensure compliance with current obligations.
If any changes are made:
Please check the policy periodically for updates. If you have any questions, feel free to contact us.
